|Leadership vs. Management|
to Private Duty Today! . . . the bi-weekly electronic newsletter for Private Duty Home Care Leaders from Leading Home Care . . . a Tweed Jeffries company. In this issue, we bring you ideas, information, and insights to help you grow your Private Duty Home Care business.
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Jason Tweed, Editor
In Stephen Tweed's Leadership Academy Learning Guide, he describes management as "the tools and techniques to make an organization run. It is tasks, structures, and systems. Management is about budgets, performance indicators, charts, scheduling and financial reports. Management is about predictably, order, control and problem solving. Management produces short term results."
"Leadership is the process of influencing others." says Elizabeth Jeffries in her book, The Heart of Leadership: Influencing by Design. "It is about establishing direction, outlining people to move in that direction, motivating and inspiring people. It is about serving, and it produces long term change."
Finding the balance between these two distinctly different skill sets challenges many home care executives. I talk to owners daily who are terrific managers. They have the skills and procedures established to run efficient private duty companies, only to find themselves growing beyond their abilities to manage. Now they are faced with becoming leaders and empowering others to manage the daily tasks. This transition can be challenging.
Conversely, I spoke with a potential coaching client yesterday. When I asked the newly hired Executive Director about her goals, she said she needed to understand the business of private duty better. She'd been a successful senior level leader at a large home health care company, and realized upon taking this new position that non-medical home care operates very differently. Having strong leadership skills made her aware that she would falter as a leader if she didn't have a strong understanding of the daily operations.
Here are a few tips to help you find your leadership and management balance.
Don't micro-manage. Effective leaders empower their employees to achieve a task, or sometimes conquer a challenge. Get as much information as you can so you clearly understand the tasks, structures, and systems that help your company operate, then offer guidance and suggestions to those charged with implementing. Learning about the tasks of the people you lead helps in three ways:
Lead by learning. Elizabeth Jeffries says "Leaders Are Readers". Learning to manage tasks and systems is natural, simply because as you manage daily operations, you gradually improve and become more efficient. Leadership, however, is more difficult to improve. Simply leading, or attempting to lead, isn't enough. Strengthen your leadership skills by reading, listening, attending seminars, and becoming a student of other leaders. Some people say "I don't have time", but if you've already made time to read this far into this article, that's a step forward. Find ways weekly to study leadership.
Ask yourself this question. "Is my goal for this situation a long term solution or a short term fix?" One of the critical differences between leadership and management is the duration of the effect. Managing a task affects your business for the short term. Leadership takes longer, but also affects your company for a much longer duration. An upset customer is often a management issue, and needs to be handled quickly, while an employee experiencing challenges on a job is more likely a leadership issue, requiring investment of time to ensure long term value from the relationship.
Finding the balance between being a manager and being a leader seems more difficult than it actually is. Management, being about tasks, and leadership, being about influence, are so different that once you understand these differences, deciding to manage or lead becomes significantly easier.
Stephen Tweed Updates Us from Chicago
As you read today's newsletter, 25 home care leaders from across the country are gathered in Chicago for The Academy for Home Care Leadership. This two day intensive learning program is focused on The Top Ten Competencies of Highly Effective Home Care Leaders.
The group includes owners of Home Care agencies such as Lucil McCormick, owner of Attentive Services in Sherman Oaks, California; Karen Cromie, owner of Care for Better Life in Frankenmuth, Michigan; Delma Chavez, owner of St. Joseph Home Health in Odessa, Texas; and Brian & Susan Platt, owners of Spoon River Home Health in Farmington, Illinois.
On Tuesday, the group discussed each of the top ten competencies. Then they looked at "Seeing the Bigger Picture." Our leadership research showed that the single most important characteristic of highly effective leaders is the ability to see and understand the bigger picture of home care. The group discussed the forces and trends shaping the future of home care, overall business building strategies, and the seven sources of competitive advantage. The afternoon session focused on planning; Strategic, Operational, Program, and Financial. Then they looked at how to set priorities and manage time, how to avoid distractions, and how to set SMART goals.
In today's session, they'll be working with Elizabeth Jeffries to explore the culture of the organization, understanding leadership styles, and inspiring others to follow you. We'll close the day with how to create a great place to work, how to find and keep top talent, and how to coach problem performers and behavior problems.
You, too, can experience The Academy for Home Care Leadership. We'll be in Orlando, Florida on January 18 & 19. Now's a great time to make your reservation and fly south for some fun in the sun, and some leadership learning. We'll see you in Orlando.
The Heart of Leadership: Influencing by Design
By Elizabeth Jeffries, CSP, CPAE
In today's competitive marketplace, managing isn't enough! The challenges facing organizations now require leadership to survive, grow, and prosper. The Heart of Leadership: Influencing by Design is a book about leading on purpose, not by accident.
The Heart of Leadership empowers readers and teaches them how to create an environment that increases productivity and profitability in the organization, more effectively serve their customers and gain a deeper sense of personal fulfillment from their work.
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