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Private Duty Today
Welcome to Private Duty Today, the bi-weekly electronic newsletter for Private Duty Home Care Leaders from Leading Home Care ...a Tweed Jeffries company. In this issue, we bring you ideas, information, and insights to help you grow your Private Duty Home Care business.
Private Duty Today is a permission-based newsletter. It is only sent to our recent customers and those individuals who have requested it, or who have given permission for their address to be included on our list of subscribers.
I'm Jason Tweed, Director of Business Development for Leading Home Care, and Editor of Private Duty Today.
Private Duty Today is published every other Wednesday, and currently goes to over 6000 subscribers. |
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Practical, Proven Tips and Techniques to Grow Your Private Duty Home Care Business
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Chart Your Own Destiny
By Dan Yount, Guest Contributor
In the movie "The Godfather" Tom Hagen addresses the Don before their meeting where the Don is going to be asked to finance the drug business. The Don asks Tom what he thinks. Tom lays out a well-reasoned strategic thought process as to why the Corleone family should get into the drug business. He tells the Don that not to be in the business will put their family business in jeopardy, "... not now, but ten years from now!"
Ten years was a reasonable planning horizon in 1946! When Stephen Tweed started strategic planning, much of the focus was on a five-year planning cycle. We thought that five years was a reasonable planning horizon.
Today much of what we know about customers, products and markets can change within two years, or even less.
With the world changing so fast how can we afford not to plan? But the truth is, we do not put off the decision to plan for tomorrow but rather we decide not to plan. The act of not deciding is a decision. We find comfort in what has made us successful. The great paradox is that nothing in business could be riskier.
A failure to plan is a plan to fail. With change happening in every sector of business today at a pace like at no time in history, you are responsible for charting your own destiny. At the end of the day, business planning is charting your own destiny
Our businesses need big, audacious goals. We need to know where we are going. As Stephen Covey, the author of The Seven Habits of Highly Successful People says, "Begin with the end in mind."
There are two important questions to ask yourself. What are my opportunities? And what can I do with that opportunity? While working within a universe of "big ideas" is interesting (and I believe you must get out of your comfort zone) we have to keep our audacious goals grounded in reality of our opportunities.
Envision, for a moment, climbing a mountain. You can easily see the peak and you know where you are headed. That is your GOAL. You also see the immediate trail ahead of you. What you do not know, and cannot really know, is all the twists and turns in the trial that you'll find along the way.
In business planning, stay focused on the peak, and stay adaptable to the things you find along the way on the trail. Many planning efforts stall because planners attempted to account for all the possibilities that might occur along the way, and plan for each of them in advance. You then become enslaved in pointless detail that is of no material value in reaching the peak. These efforts find themselves building scenarios of what might happen. Don't do it. If you have the urge to do it, quit the process and go fishing or to the mall instead - it will be more rewarding.
That is not to suggest you don't need structure and discipline in the process. Without structure you won't get very much done. Don't try to anticipate and plan for more than you have reasonable information to plan with, because chances are it will change dramatically before you get there!
Keep your eye on the peak, stay adaptable, plan based upon what you reasonably know and deal with the here and now!!
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Are You Ready to Grow Your Business?
Business planning can take many forms. At Leading Home Care we have the luxury of choosing clients that are ready to grow their businesses and get ready for the future.
Stephen Tweed has been helping home health companies develop strategies for 25 years. His experience and leadership have made a significant impact on a variety of different types of home care companies.
Ask yourself... "What are you going to do in the next 12, 18, and 24 months to make sure that you are a market leader? What are you doing to build the agency of the future?"
Michael Giudicissi builds great sales teams. For years as a home health care sales team manager, and now as a consultant and coach, Michael teaches the skills and organizes the strategies that create high-performance sales teams.
Have you developed processes to manage, measure, and reward great sales performance?
Judy Maguire knows what it takes to be part of a larger health system. Our Hospital-Based Home Care Strategist focused on operations, sales, and integration when turning her hospital home care agency into a highly profitable and rapidly growing unit of the health system. Today she teaches hospital-based agencies how to get the most value from integration, while growing beyond the borders of the health system.
Is your hospital-based agency highly respected in your community and in your system? Do you feel limited by a lack of autonomy from the health system? Are you expected to grow, but not given the tools?
Our team of consultants, coaches and strategists work with experienced home care companies and executives, poised and ready to take their business to the next level.
Are you ready to grow your business? Are you ready for the future? If so, we're ready for your call. Call our Louisville office at 1-866-209-5101 and tell Julie that you're ready for the future!
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The Certified Private Duty Sales ProfessionalTM
One of the things that has been really lacking in Private Duty Home Care is a program to train sales and marketing professionals in how to sell private duty services.
Now, Leading Home Care, in partnership with Decision Health, the publishers of Private Duty Insider newsletter, is proud to announce a brand new training program and certification for private duty sales people. We'll kick off the program in San Antonio, Texas on April 14 & 15, 2008 at the Omni Hotel on the River Walk.
Stephen Tweed and Michael Giudicissi have designed and created a powerful, interactive workshop that gives one-on-one coaching and personalized in-depth training to private duty sales representatives in:
Ø Selling Your Uniqueness
Ø Relationship Selling and Persuasion Skills
Ø Making Powerful Sales Presentations
Ø Closing the Sale
Ø Tracking sales performance and measuring your Sales Per Hour Ratio
This two-day workshop focuses solely on the knowledge and skills needed by your private duty sales staff to grow your business, bringing in referrals that turn into admissions.
Those participants who complete the course will be eligible to apply for the designation,
Certified Private Duty Sales ProfessionalTM. To receive the certification, participants must have: two years of private duty sales experience, completed 12 hours of training, passed a written test, and demonstrated proficiency by submitting evidence of their sales success.
Again, join us in San Antonio on April 14 & 15 for Private Duty Sales Professional 2008, sponsored by Private Duty Insider.
Stay tuned to the next issue of Private Duty Today for a link to the web page to register for this powerful private duty sales program.
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The Future of Private Duty Today
In this issue we've been focusing on your future. Next, we're going to focus a little on our future, and ask you for your feedback. Private Duty Today, the biweekly e-mail newsletter, and PrivateDutyToday.com, our website of resources for non-medical home care companies, is conducting a survey helping us to identify the topics that you believe will be important in 2008. Additionally, we want your feedback about new functionality that would help you get the information you need to grow your company.
The survey takes less than five minutes, and your responses are completely confidential. I hope you'll share your insights.
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