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mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <script language="JavaScript" src="http://www.leadinghomecare.com/includes/header3-news.js"></script> <div class=WordSection1> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <table width=759 border=0 align="center" cellpadding=0 cellspacing=0 class=MsoNormalTable style='width:569.25pt;mso-cellspacing:0in;background:#FFFFEE;mso-yfti-tbllook: 1184;mso-padding-alt:7.5pt 0in 15.0pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:22.0in'> <td width=757 valign=top style='width:567.75pt;padding:7.5pt 0in 15.0pt 0in; height:22.0in'><p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=590 style='width:442.5pt;background:#FFFFEE;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td width=590 style='width:442.5pt;padding:11.25pt 11.25pt 11.25pt 11.25pt; 1px: '> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:15.0pt'> <td width=587 style='width:440.25pt;padding:.75pt .75pt .75pt .75pt; height:15.0pt'> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center; line-height:22.5pt'><span style='font-size:13.5pt;font-family:"Verdana","sans-serif"; color:#660066'><img border=0 id="_x0000_i1025" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/f3ab1cc711ba41b9a71b355df1a03061.jpg"><br> </span><span style='font-size:14.0pt;font-family:"Verdana","sans-serif"; color:#660066'>Multiply Your Productivity With Performance Accelerating Technology</span><span style='font-size:13.5pt;font-family:"Verdana","sans-serif"; color:#660066'><o:p></o:p></span></h1> </td> </tr> </table> <p class=MsoNormal><span style='font-family:"Arial","sans-serif"; display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:24.75pt'> <td width=602 style='width:451.5pt;padding:.75pt .75pt .75pt .75pt; height:24.75pt'> <p align=center style='text-align:center;line-height:18.0pt'><b><span style='font-family:"Verdana","sans-serif";color:#006666'>#193,&nbsp;May 18, 2011<o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> </table> </div> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=590 style='width:442.5pt;background:#FFFFEE;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='border:solid #FFFFEE 1.0pt;border-top:none; mso-border-left-alt:solid #FFFFEE .75pt;mso-border-bottom-alt:solid #FFFFEE .75pt; mso-border-right-alt:solid #FFFFEE .75pt;padding:11.25pt 11.25pt 11.25pt 11.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook: 1184;mso-padding-alt:3.75pt 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:3.75pt 0in 0in 0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-bottom-alt: 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt 11.25pt .75pt'> <div> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><i><span style='font-family:"Verdana","sans-serif";color:black'>Welcome to <em><b><span style='font-family:"Verdana","sans-serif"'>Private Duty Today</span></b></em></span></i><i><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>,</span></i><i><span style='font-family:"Verdana","sans-serif";color:black'> the bi-weekly electronic newsletter for Private Duty Home Care Leaders from Leading Home Care... a Tweed Jeffries company.&nbsp; I'm Jason Tweed, Director of Business Development for Leading Home Care and Editor of <em><span style='font-family:"Verdana","sans-serif"'>Private Duty Today</span></em>. </span></i><i><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:black'><o:p></o:p></span></i></p> </div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><i><span style='font-family:"Verdana","sans-serif";color:black'><br> <em><span style='font-family:"Verdana","sans-serif"'>Private Duty Today</span></em></span></i><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'> </span><span style='font-family:"Verdana","sans-serif";color:black'>is published every other Wednesday, and currently goes to over 8000 subscribers.</span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><em><span style='font-family:"Verdana","sans-serif";color:black'>Private Duty Today</span></em><span style='font-family:"Verdana","sans-serif"; color:black'> is a permission-based newsletter.</span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> </div> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 0in 11.25pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:15.0pt'> <td width=126 style='width:94.5pt;padding:11.25pt 0in 11.25pt 0in; height:15.0pt'> <h3 style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt; margin-left:0in'><span style='font-size:12.0pt;font-family:"Verdana","sans-serif"; color:#006666'>In This Issue<o:p></o:p></span></h3> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l6 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Mulitply Your Productivity With Performance Accelerating Technology&nbsp;</span><span style='font-size:8.5pt;font-family:"Georgia","serif"; color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l6 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Upcoming Academies </span><span style='font-size:8.5pt; font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l6 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>The Advanced Strategy Retreat</span><span style='font-size:8.5pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l6 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Appointmate</span><span style='font-size:8.5pt;font-family: "Georgia","serif";color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l6 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Bookstore&nbsp;</span><span style='font-size:8.5pt; font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> </td> </tr> </table> <div class=MsoNormal align=center style='text-align:center'> <hr size=1 width="100%" noshade style='color:#BBBBBB' align=center> </div> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=592 style='width:444.0pt;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:7.5pt 0in 7.5pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:7.5pt 0in 7.5pt 0in'></td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-bottom-alt: 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt 11.25pt .75pt'></td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 7.5pt 0in 7.5pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:7.5pt 0in 7.5pt 0in'> <div> <p class=MsoNormal style='line-height:15.0pt'><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:#088786'><img border=0 id="_x0000_i1027" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/bc739d46602a483cb2d705c26fa5dd41.jpg"><br> <br> <br> </span></b><b><span style='font-size:13.5pt;font-family:"Verdana","sans-serif"; color:purple'>Mulitply Your Productivity With Performance Accelerating Technology<br> </span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif"; color:purple'>by Stephen Tweed</span></b><b><span style='font-size: 13.5pt;font-family:"Verdana","sans-serif";color:#088786'><o:p></o:p></span></b></p> </div> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-bottom-alt: 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt 11.25pt .75pt'> <div> <p><span style='font-family:"Verdana","sans-serif";color:black'>Do you have an iPod?<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>How about an iPhone?<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Maybe an iPad?&nbsp;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Isn t it amazing what has happened with personal digital tools in the last few years?<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Imagine what it will be like when we can apply these entire internet and touch screen technologies to the private duty home care business.&nbsp;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Well, you can begin right now.&nbsp;One of the things we recommend to all owners of private duty home care companies is to automate as much of your business as&nbsp;soon as you can.&nbsp;The more you can automate your office operations, the more you will be able to grow your business with a smaller number of people and lower overhead.&nbsp;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>In our <strong><u><span style='font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fbenchmarks%2findex.htm&amp;s=%3cstrong%3e%3cstrong%3e%3cu%3e2010+Private+Pay+in+Home+Health+Benchmarking+Survey%3c%2fu%3e+%3c%2fstrong%3e%3c%2fstrong%3e">2010 Private Pay in Home Health Benchmarking Survey </a></span></u></strong>we learned that the median sized company is $1,446,732 in annual revenue and has 6 office employees.&nbsp;Office staff expenses total 12% of revenue in our benchmark companies. That equals $254,735 per employee in annual revenue.<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>What if you could increase your revenue to $300,000 or even $350,000 per employee by automating your office processes?&nbsp;Here are some performance accelerating technologies you need to be considering as you go forward.<o:p></o:p></span></p> <p><strong><span style='font-family:"Verdana","sans-serif";color:black'>Scheduling Software:</span></strong><span style='font-family:"Verdana","sans-serif"; color:black'><o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Of course, you are using a high quality, user friendly software system to schedule your clients and caregivers.&nbsp;There are many great systems out there.&nbsp;Some reside on a client server in your office.&nbsp;Others live in the  cloud , sitting on a server out there in cyberspace, and you access your data over the internet.&nbsp;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>The three things to consider in selecting scheduling software are:<o:p></o:p></span></p> <ol start=1 type=1> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>The functionality of the software<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>The ease of customer support<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo2;tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>The honesty and integrity of the principles of the software company<o:p></o:p></span></li> </ol> <p><span style='font-family:"Verdana","sans-serif";color:black'>Get those three things and you won t go wrong with your selection.<o:p></o:p></span></p> <p><strong><span style='font-family:"Verdana","sans-serif";color:black'>Telephony:</span></strong><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Going forward, using a telephony system for time and attendance tracking for your caregivers will be a must.&nbsp;In the past, this was an added expense that many companies didn t want.&nbsp;Today telephony can be a source of competitive advantage as you demonstrate to your clients and their families the speed and accuracy of your time keeping, payroll, and billing. <o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>In the near future, having an effective telephony system will be a necessity to keep up with even your smallest competitors. <o:p></o:p></span></p> <p><strong><span style='font-family:"Verdana","sans-serif";color:black'>Customer Relationship Management:</span></strong><span style='font-family:"Verdana","sans-serif"; color:black'><o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Many companies in home care are still using manual systems to track their sales and marketing activities and link referrals and admissions to specific referral sources.&nbsp;Going forward, the truly forward thinking private duty owners will invest in a CRM system for their sales and marketing reps to manage their sales process, track results, and support decisions about the target referral sources on whom to focus.&nbsp;<o:p></o:p></span></p> <p><strong><span style='font-family:"Verdana","sans-serif";color:black'>Smart Phones: </span></strong><span style='font-family:"Verdana","sans-serif"; color:black'><o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Many owners are using smart phones to multiply performance through email, texting, ease of handling on-call, keeping tabs on their calendars.&nbsp;Going forward, more and more business applications  APPS  will be available to help you improve your personal productivity.<o:p></o:p></span></p> <p><strong><span style='font-family:"Verdana","sans-serif";color:black'>Tablets:</span></strong><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Several members of our company are using iPads for personal productivity.&nbsp;The iPad has only been out a year, but it has taken the marketplace by storm.&nbsp;As more user friendly business APPS become available, you ll be able to run your whole business on an iPad or equivalent tablet computer.&nbsp;<o:p></o:p></span></p> <p><strong><span style='font-family:"Verdana","sans-serif";color:black'>Client Monitoring:</span></strong><span style='font-family:"Verdana","sans-serif"; color:black'><o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Another big area of opportunity is in the technology for client monitoring.&nbsp;We ve had Personal Emergency Response Systems for years, and Telehealth has made great strides in recent years.&nbsp;However, now there are&nbsp;new technology companies working on products to monitor clients and give feedback to their families.&nbsp;Some of it is pretty intrusive and we have doubts about customer acceptance, but there are some systems that may prove to be highly effective in providing peace of mind and quality of life.&nbsp;<o:p></o:p></span></p> <p><strong><span style='font-family:"Verdana","sans-serif";color:black'>Client  Family Communication:</span></strong><span style='font-family:"Verdana","sans-serif"; color:black'><o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>We re also getting a lot of calls from companies who are setting up web-based systems to facilitate communication between clients, families, and caregivers.&nbsp;With these systems, the home care company sets up a simple web page for each client, and family members and caregivers can keep a daily  blog of what s going on.&nbsp;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>What are you doing to apply performance accelerating technology to your business?&nbsp;How can you use these technologies to increase sales and create competitive advantage in your marketplace?</span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal><span style='font-family:"Verdana","sans-serif"; color:#333333'><img border=0 id="_x0000_i1028" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/11f1901c11174e1ab45fd3c4187b3a52.jpg"><br> </span><span style='font-family:"Verdana","sans-serif";color:black'>By the time you read this we will have completed our Academy for Private Duty Home Care in Indianapolos, IN and we will&nbsp;let you know&nbsp;what the&nbsp;attendees had to say in an upcoming issue of Private Duty Today.&nbsp; The feedback from past Academies has been outstanding!</span><span style='font-family:"Verdana","sans-serif";color:#333333'><br> <br> </span><span style='font-family:"Verdana","sans-serif";color:black'>Between what we learned from the attendees in New Orleans, Phoenix, Raleigh and&nbsp;the current group in Indianapolis,&nbsp;we have never been more excited about The Academy for Private Duty Home Care.&nbsp;<br> <br> The New Orleans, Phoenix and Raleigh&nbsp;groups gave us an average score of 9.3 on a scale of 1 to 10 for the overall value of the workshop.&nbsp; Then, they told us that the most important &quot;keepers&quot; or high value 'take aways' were:<br> <br> 1.&nbsp; New marketing ideas &amp; strategies<br> 2.&nbsp; Finding high value prospects<br> 3.&nbsp; How to grow the&nbsp;business<br> 4.&nbsp; How to get the best caregivers (selection process)<br> 5.&nbsp; Creating competitive advantage<br> 6.&nbsp; Strategic planning<br> 7.&nbsp; Benchmarked financial data analysis<br> 8.&nbsp; Leadership skills</span><span style='font-family:"Georgia","serif"; color:black'><br> <br> </span><span style='font-family:"Verdana","sans-serif";color:black'>If you would like to get the latest strategies, insights and benchmark data to grow your private duty business, join us at one of our upcoming Academies:<br> <br> <a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fguest.cvent.com%2fevents%2fmproc.aspx%3fm%3d63bf4bed-677f-49e9-b992-75a186a2bfa9%26t%3dhttp%253a%252f%252fguest.cvent.com%252fevents%252fmproc.aspx%253fm%253d2d59a1a4-ee65-4825-84ab-3d45da4af8ff%2526t%253dhttp%25253a%25252f%25252fguest.cvent.com%25252fevents%25252fmproc.aspx%25253fm%25253d3de580eb-c852-4f15-ba15-bb5ab7016d15%252526t%25253dhttp%2525253a%2525252f%2525252fwww.thinkhomecare.org%252526s%25253dMay%25252b25%2525252c%25252b2011%25252bNewton%2525252c%25252bMA%2526s%253dMay%252b25%25252c%252b2011%252bNewton%25252c%252bMA%26s%3dMay%2b25%252c%2b2011%2bNewton%252c%2bMA&amp;s=May+25%2c+2011+Newton%2c+MA">May 25, 2011 Newton, MA</a>&nbsp;- Hosted by The New England Home Care Conference.&nbsp; <em><span style='font-family:"Verdana","sans-serif"'>Please contact the New England Home Care conference committee by clicking on the link or at 617-482-8830</span></em>.<br> <br> <a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fguest.cvent.com%2fevents%2fmproc.aspx%3fm%3d63bf4bed-677f-49e9-b992-75a186a2bfa9%26t%3dhttp%253a%252f%252fguest.cvent.com%252fevents%252fmproc.aspx%253fm%253d2d59a1a4-ee65-4825-84ab-3d45da4af8ff%2526t%253dhttp%25253a%25252f%25252fguest.cvent.com%25252fevents%25252fmproc.aspx%25253fm%25253d3de580eb-c852-4f15-ba15-bb5ab7016d15%252526t%25253dhttp%2525253a%2525252f%2525252fwww.cvent.com%2525252fevents%2525252facademy-for-private-duty-home-care-dolce-hotels-resorts-king-of-prussia-philadelphia-june-14-2011%2525252fevent-summary-6b2acccf8fb549e38ef4f7254b4fe56c.aspx%252526s%25253dJune%25252b14%2525252c%25252b2011%25252bPhiladelphia%2525252c%25252bPA%25252b%2526s%253dJune%252b14%25252c%252b2011%252bPhiladelphia%25252c%252bPA%252b%26s%3dJune%2b14%252c%2b2011%2bPhiladelphia%252c%2bPA%2b&amp;s=June+14%2c+2011+Philadelphia%2c+PA+">June 14, 2011 Philadelphia, PA </a>- hosted by the VNAs of America <em><span style='font-family:"Verdana","sans-serif"'>specifically for VNAs and other not-for-profit home health agencies with private duty home care</span></em>.<br> <br> Here's what some of the most recent attendees had to say about their experience in Raleigh...<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Linda R. said, &quot;Do it!&quot;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Felicia C. said, &quot;Great workshop!&quot;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>Marie C. said, &quot;It really helped me see the potential for growth.&quot;<o:p></o:p></span></p> <p><span style='font-family:"Verdana","sans-serif";color:black'>June A. said, &quot;It's absolutely essential for growing your business.&quot;<br> </span><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:#555555'>&nbsp;&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:#555555'><img border=0 id="_x0000_i1029" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/ccc1e6cb671048ccbecbfc2cf133af86.jpg">&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:#555555'>&nbsp;&nbsp; <o:p></o:p></span></p> </div> <p align=center style='margin-bottom:0in;margin-bottom:.0001pt; text-align:center'><strong><span style='font-size:22.0pt;font-family: "Verdana","sans-serif";color:black'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fguest.cvent.com%2fd%2f6dqb4m&amp;s=%3cstrong%3e%3cspan+style%3d%22font-family%3a+Verdana%3b+font-size%3a+22pt%22%3eThe+Advanced+Strategy+Retreat%3c%2fspan%3e%3c%2fstrong%3e">The Advanced Strategy Retreat</a></span></strong><span style='font-size: 9.0pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><strong><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'>&nbsp;</span></strong><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <div> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'>&nbsp;<o:p></o:p></span></p> </div> <p class=MsoNormal align=center style='text-align:center'><em><b><span style='font-family:"Verdana","sans-serif";color:black'>Strategies, insights, interaction &amp; networking</span></b></em><strong><o:p></o:p></strong></p> <p class=MsoNormal align=center style='text-align:center'><em><b><span style='font-family:"Verdana","sans-serif";color:black'>to grow your business and get ready for the future!</span></b></em></p> <p class=MsoNormal align=center style='text-align:center'><em><b><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;</span></b></em><strong><span style='color:#555555'><o:p></o:p></span></strong></p> <div> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;</span></b></p> </div> <p class=MsoNormal align=center style='text-align:center'><strong><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>With Stephen C. Tweed, CSP</span></strong><span style='font-size:9.0pt; font-family:"Georgia","serif";color:#555555'><o:p></o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;<o:p></o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;<o:p></o:p></span></p> <div> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;tab-stops:list .5in'><em><span style='font-family:"Verdana","sans-serif"'>Have you ever wished for a network of fellow CEOs of home care companies with whom you can discuss your business?</span></em><strong><i><span style='font-size:9.0pt;font-family:"Georgia","serif"'> </span></i></strong><span style='font-size:9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> </ul> </div> <div> <ul type=disc> <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;line-height:15.0pt;mso-list:l4 level1 lfo4;tab-stops:list .5in'><em><span style='font-family:"Verdana","sans-serif";color:black'>Have you been reluctant to give and receive good ideas about marketing, strategy and management when you're in a room full of local competitors?</span></em><strong><i><span style='font-size:9.0pt; font-family:"Georgia","serif";color:black'> </span></i></strong><em><o:p></o:p></em></li> </ul> <div> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:.5in;line-height:15.0pt'><i><span style='font-size: 9.0pt;font-family:"Georgia","serif";color:black'>&nbsp;</span></i></p> </div> </div> <ul type=disc> <li class=MsoNormal style='color:#555555;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l4 level1 lfo4; tab-stops:list .5in'><em><span style='font-family:"Verdana","sans-serif"; color:black'>Wouldn t it be great to spend a couple of days with a small group of business owners who really understand your feelings, frustrations, and concerns, or your purpose, passion and determination to build a leading edge home care business?</span></em><strong><i><span style='font-size:9.0pt;font-family:"Georgia","serif"'> </span></i></strong><span style='font-size:9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> </ul> <div> <p class=MsoNormal style='line-height:15.0pt'><span style='font-family: "Verdana","sans-serif";color:black'>If so, save the dates and locations on your calendar and plan on joining Stephen Tweed, a pioneer in the development of Private Duty Home Care, for a best-practices packed day and a half of strategies, insights, examples, and illustrations of proven techniques to grow your private duty home care business at the <a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fguest.cvent.com%2fd%2f6dqb4m&amp;s=Advanced+Strategy+Retreat+">Advanced Strategy Retreat </a>for Private Duty Home Care.</span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'><o:p></o:p></span></p> </div> <div> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l3 level1 lfo5; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>Accelerate your growth!</span><span style='font-size:9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> </ul> </div> <ul type=disc> <li class=MsoNormal style='color:#555555;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l3 level1 lfo5; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"; color:black'>Multiply your profits!</span><span style='font-size: 9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:#555555;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l3 level1 lfo5; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"; color:black'>Streamline your operations!</span><span style='font-size:9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:#555555;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l3 level1 lfo5; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"; color:black'>Increase your personal focus!</span><span style='font-size:9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:#555555;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l3 level1 lfo5; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"; color:black'>Reduce your stress and frustration!</span><span style='font-size:9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:#555555;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:15.0pt;mso-list:l3 level1 lfo5; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"; color:black'>Expedite your long term success!</span><span style='font-size:9.0pt;font-family:"Georgia","serif"'><o:p></o:p></span></li> </ul> <div> <p class=MsoNormal style='margin-bottom:12.0pt;line-height:15.0pt'><span style='font-family:"Verdana","sans-serif";color:black'>Here's what previous participants have said about their experience at the Advanced Strategy Retreat for Private Duty Home Care:<br> <br> <em><span style='font-family:"Verdana","sans-serif"'>&quot;I thought this program was really helpful.&nbsp; I loved the HVAs and HVCs, and the personal energy drains.&nbsp; I highly recommend this strategy retreat.&quot;</span></em><br> Jonathan Bowman, CEO<br> Harmony Home Health<br> Clearwater, FL<br> <br> <em><span style='font-family:"Verdana","sans-serif"'>&quot;This was an excellent investment of time and money to re-focus, re-energize, and learn from a true industry expert.&nbsp; It was great to network with other successful, non-competing home care business owners.&quot;</span></em><br> Dee Musselman,&nbsp; Co-Owner<br> ElderCare Services<br> Florence, AL<br> <br> <em><span style='font-family:"Verdana","sans-serif"'>&quot;I loved the Private Duty Scorecard, looking at where we are going, and putting together a plan to get there.&nbsp; I made a commitment to set up strategies to reach my goals.&quot;</span></em><i><br> </i>Stephanie Strohl<br> Administrator<br> Danville Support Services<br> Salt Lake City, UT<br> <br> <em><span style='font-family:"Verdana","sans-serif"'>&quot;The ideas of most value for me were the HVAs and HVCs, the Force Field Analysis, and creating competitive advantage.&nbsp; You can't afford not to go!&quot;</span></em><br> Kent Swanson, President<br> Nurses Available<br> Towson, MD<br> <br> <em><span style='font-family:"Verdana","sans-serif"'>&quot;Just do it.&quot;</span></em><br> Bill Remiyas, CEO<br> Suburban Home Care<br> Downers Grove, IL<br> <br> <em><span style='font-family:"Verdana","sans-serif"'>&quot;This strategy retreat is essential for those who want to grow and thrive.&nbsp; I loved the Strategic Plan At&nbsp;A Glance.&quot;</span></em><i><br> </i>Marjorie Peitras, CEO<br> All About You<br> Easthampton, MA<br> <br> <em><span style='font-family:"Verdana","sans-serif"'>&quot;I came away with a clear vision of how to grow my business.&nbsp; I like the networking with other owners, and the motivating ideas.&nbsp; I highly recommend this program.&quot;</span></em><i><br> </i>Loreta Columbo, Administrator &amp; Owner<br> Home Care Solutions<br> New York, NY</span><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:#555555'><o:p></o:p></span></p> </div> <p style='line-height:15.0pt'><span style='font-size:9.0pt;font-family: "Georgia","serif";color:#555555'><img border=0 id="_x0000_i1030" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/1d266cd421b9443fa2bda26049790110.jpg">&nbsp;&nbsp;<o:p></o:p></span></p> <div> <p class=MsoNormal style='line-height:15.0pt'><span style='font-size: 9.0pt;font-family:"Georgia","serif";color:#555555'><img border=0 width=525 height=132 id="_x0000_i1031" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/4c1172ed98e14e27ba84094d1211e3fb.jpg">&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='margin-bottom:12.0pt;line-height:15.0pt'><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;</span><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br> </span></b><strong><span style='font-family:"Verdana","sans-serif"; color:black'>Private Duty Today Recommends AppointMate&nbsp;</span></strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br> <br> </span><span style='font-family:"Verdana","sans-serif";mso-fareast-font-family: "Times New Roman";mso-bidi-font-family:Arial;color:black'>We regularly get requests from clients, customers and readers asking our opinion about scheduling software for private duty home care.&nbsp; It's a difficult process to sort through all of the choices to make the best decision about software for your company. <br> <br> Over the past two years, we have gotten to know the major software providers, and have selected three programs that we are confident recommending to you when you ask.&nbsp; One of them, of course, is&nbsp;<a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fet%3d1103467096050%26s%3d17772%26e%3d001DUYa1SH3yJbS5zZpnx0KAjVliFR8DkdM6aumymZz6w7Jr31VLBry2KCyptcNPXaEhefMCO9ZIkpBKF5ENgzj56Zalz2rTFh0NhPVmIuyzXihACSmjukHdongyouGnrB9p68nquhV6Dg%3d&amp;s=%3ca+style%3d%22color%3a+%230000ff%22%3e%3ca+style%3d%22color%3a+%230000ff%22+href%3d%22http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fet%3d1103467096050%26s%3d17772%26e%3d001DUYa1SH3yJbS5zZpnx0KAjVliFR8DkdM6aumymZz6w7Jr31VLBry2KCyptcNPXaEhefMCO9ZIkpBKF5ENgzj56Zalz2rTFh0NhPVmIuyzXihACSmjukHdongyouGnrB9p68nquhV6Dg%3d%22%3eAppointMate%2c+by+Delta+Health+Technologies">AppointMate, by Delta Health Technologies</a>.</span><span style='font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; color:#996699'>&nbsp; </span><span style='font-family:"Verdana","sans-serif"; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial; color:black'><br> <br> We recommend&nbsp;AppointMate for two reasons ... first because we like the people and the company.&nbsp; We've known the folks at Delta Health Technologies and the folks at AppointMate for many years.&nbsp; When the two came together, we knew they had a winning combination.&nbsp; <br> <br> Second, we like the product.&nbsp; It s web based, which means you can schedule from any computer with an internet connection.&nbsp; It's flexible, allowing you to adapt the process to the needs of your clients, and to the size of your company.&nbsp; The flexible pricing structure allows you to start small and grow into the system as your company grows.&nbsp; <br> <br> To find out more about AppointMate please visit their website at <a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fwww.appointmate.com&amp;s=www.appointmate.com">www.appointmate.com</a>. </span><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:#555555'><o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='line-height:15.0pt'><span style='font-size: 9.0pt;font-family:"Georgia","serif";color:#555555'><img border=0 id="_x0000_i1032" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/cdcfc65421a14b70a8f269696d8d2b08.jpg"><o:p></o:p></span></p> </div> <div style='margin-bottom:5.15pt'> <p class=MsoNormal style='text-align:justify'><span style='font-size: 10.0pt;font-family:"Verdana","sans-serif";color:black'><br> </span><span style='font-family:"Verdana","sans-serif";color:black'>Whether you are looking for help with marketing, selecting the best caregivers, improving your process for phone inquiries or new revenue sources, one of the e-books or e-tools listed below will be sure to helpyou achieve your goals in 2011.</span><span style='font-size:10.0pt;font-family: "Verdana","sans-serif";color:black'><br> <br> <img border=0 id="_x0000_i1033" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/cc246357e77c4a18970c75a0048ed4d3.jpg"></span><span style='font-family:"Verdana","sans-serif";color:black'>Our featured e-Book this week is <strong><span style='font-family:"Verdana","sans-serif"'>Capture the Caller:&nbsp;Turning Inquiries into Admissions in Private Duty Home Care</span></strong>.&nbsp;This must read book offers a detailed description of the step-by-step process that your home care team can use to turn callers into clients.&nbsp;Help your caller decide immediately  as soon as you answer the phone  that your home care company is right for them.<o:p></o:p></span></p> <div> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Verdana","sans-serif";color:black'>&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Verdana","sans-serif";color:black'>&nbsp;<o:p></o:p></span></p> </div> </div> <div style='margin-bottom:5.15pt'> <p class=MsoNormal style='text-align:justify'><strong><span style='font-family:"Verdana","sans-serif";color:black'>Capture the Caller:&nbsp;Turning Inquiries into Admissions in Private Duty Home Care</span></strong><span style='font-family:"Verdana","sans-serif"; color:black'> was written by Barbara B. Akst and Stephen C. Tweed.&nbsp; If you want to capture the caller don t wait order it today! <o:p></o:p></span></p> </div> <p style='margin-bottom:5.15pt'><span style='font-family:"Verdana","sans-serif"; color:black'>To order any these outstanding products or learn more about it, just click on the title.<o:p></o:p></span></p> <p style='margin-bottom:5.15pt'><span style='font-family:"Verdana","sans-serif"; color:black'>Our most popular e-Books:<o:p></o:p></span></p> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_VPtBjCaDvwBjuFR_pN0dmYjNhSIcmiqC7ogtwvivhhV-iB_UD1BvE8-Gpcl3-fdVd6mdLe-zo0tUubtme93b-yR068yCo8x-fljTC8TJJr9o0WW45_N5nm9bEGsKZMqkvJs7X_YRD0CfuvWTaShs7ZOLPp-ry6tnwIDeKe-xtIkw%3d%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eCapture+the+Caller%3a+Turning+Inquiries+into+Admission+in+Private+Duty+Home+Care%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Capture the Caller: Turning Inquiries into Admission in Private Duty Home Care</span></a></span><strong><span style='font-family:"Verdana","sans-serif"'>&nbsp;</span></strong><span style='font-family:"Verdana","sans-serif"'> - by Barbara Akst and Stephen Tweed <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_XoQKomCM2r8qBHFMwQIyN5HbjPR-_SQ1ubxdY8arIe00XEeN4_tImjmxwotjeene1Ifyt8Ykyct3xos_6saAeJeKqWRoi-dv2RnfEf5ytsPuNIWo-HgseKET2VwH51qbyvo8pp2Ruhos72KKUdIyCDK2bUhbTZfeQdcwBhxbnQ6wAV_YZCTKGi&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eMarketing+to+Die+For+...+Without+Killing+your+Budget%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Marketing to Die For ... Without Killing your Budget</span></a></span><span style='font-family:"Verdana","sans-serif"'> - by Patricia Mennoni and Angela Landmesser <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_UT-KB_VLEPtWIBmE-BUNZj7tIXVWQ5doYAy-BoK5mXzwhO_oUMuTNipZaMdwCVab6rltaDplQ08el8PSsBjzwu3INSigRPnSR2ZuYm28V5spOslBTft5wP_9Qo3hgpoQQmXsGTLWwTdh7xL3WyUj1uAYfqU55aQXdSYaWAq5C0FB0eLoH1W46n&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eIncrease+Your+Income+Selling+to+Bank+Trust+Officers+and+Other+Trusted+Advisors+-%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Increase Your Income Selling to Bank Trust Officers and Other Trusted Advisors -</span></a></span><span style='font-family:"Verdana","sans-serif"'> by Michael Sullivan and Stephen Tweed <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo6;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_UewBozj-NmyNt6T6THYxB3GAU-7fZO5PBUBRLkfaVY_dsOUndbe5WMxeQd04Y1wOoUfM8Vit2NofXV43Avpt4bb1n-jYN6oe1V18wNLjr160YGmYwe56fXDhcIaLCN0tvPkNh9R8MAn0LYgUDUNGmQNtlnucE91TxZWYT6sj5SXOxtINm7u3C2&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eGet+the+Best%3a+Nine+Steps+to+Hiring+Quality+Caregivers+and+Improving+your+Bottom+Line+in+Private+Duty+Home+Care+%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Get the Best: Nine Steps to Hiring Quality Caregivers and Improving your Bottom Line in Private Duty Home Care </span></a></span><span style='font-family:"Verdana","sans-serif"'>- by Leigh Davis and Stephen Tweed<o:p></o:p></span></li> </ul> <p style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-family:"Verdana","sans-serif";color:black'>Our most popular e-Tools<o:p></o:p></span></p> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo7;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_Ux-OD5z9FM8G67RhRdVrN_vaXsfWe3d7oDUKsXNRw2B3wvmwItyPjPWyC6ZRsuKnfO6lamgtcinM8TBviMZ4nyPxK1Uir-IafkEUJSF3INTlB50zvWyD85y43KW7cRjTcXOIX7lc3k53hwsD3zjpuBMSE2ZkO0XTLZmSUygCB57A%3d%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3ePrivate+Duty+Strategic+Scorecard%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Private Duty Strategic Scorecard</span></a></span><span style='font-family:"Verdana","sans-serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo7;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_VlWYfhf-csrJHPseaYps3f9qKyKS75ZGiQ3_2PbjvPiSkwqvwM4YKCrG9Cnv9_y9RYegPjzhbNs_uBiatQf9JSvybXo1zMVgn900LwuzpvcmtC8ng-wCDKXZMSr7tfGj6J_yQeNo2Z30dCqBAXAMr7Abk1ALs4vhB0BiLJu3oqsXncG3GM0XHBDVfJgeq4crc%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eCaregiver+Recruiting+%26+Retention+Scorecard%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Caregiver Recruiting &amp; Retention Scorecard</span></a></span><span style='font-family:"Verdana","sans-serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo7;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_XRVfE-FUiyoggslgymKEZ32JBIgaNJA38BnOD7yvaZcG0Mr0syRRwKVL-4A6W5ZdTsgpT-kwdu8MhDt2YvzrVjTIegalUg1aknenof8tKBmP1hxp7HfEH7IgviRZR48F515u1OAqngRTJ5trDY5yDS6SyPYCara6ftHexE30wVmQr0EFazG-6d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eHome+Care+Billing+Rate+Calculator%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Home Care Billing Rate Calculator</span></a></span><span style='font-family:"Verdana","sans-serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo7;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_Uim7lp5vW8aZDz2Ies7XdlTQO4saOL7QSVGwGuRbRIGKgYOFE6Vep-XD6coXKBkU9bLEKD5dUXMJEnqYj2EetKTZD1q2aOeH9iDTfoDsiPhcCONsuQRfAfHQdO9FES5hNdSNafIsRyOtI9nmLsHrSH84ycpFjCgz8a_l6u68JaLKlwUtMLtgl-29V7kj3LpG0%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eLost+Opportunity+Cost+Calculator%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Lost Opportunity Cost Calculator</span></a></span><span style='font-size:9.0pt; font-family:"Georgia","serif"'>&nbsp;<o:p></o:p></span></li> </ul> </td> </tr> </table> <div class=MsoNormal align=center style='text-align:center'> <hr size=1 width="100%" noshade style='color:#BBBBBB' align=center> </div> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 7.5pt 0in 7.5pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:7.5pt 0in 7.5pt 0in'> <p style='line-height:15.0pt'><b><span style='font-size:13.5pt; font-family:"Arial","sans-serif";color:purple'><img border=0 id="_x0000_i1035" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/47cf150014ad46b7a23df23b371b1ea5.jpg"></span></b><b><span style='font-size:13.5pt;font-family:"Verdana","sans-serif";color:#088786'><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-bottom-alt: 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:193.5pt'> <td width=623 style='width:467.25pt;padding:.75pt .75pt 11.25pt .75pt; height:193.5pt'> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><span style='font-family:"Georgia","serif";color:#555555'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=494 style='width:370.5pt;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-bottom-alt:11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow: yes;height:66.75pt'> <td width=507 style='width:380.25pt;padding:.75pt .75pt 11.25pt .75pt; height:66.75pt'> <p class=MsoNormal align=center style='text-align:center;line-height: 12.0pt'><span style='font-family:"Georgia","serif";color:black'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=https%3a%2f%2fguest.cvent.com%2fe.aspx%3f3C%2cE1%2c7e94ed3c-e421-444a-9738-b6d0fe242904&amp;s=%3cspan+style%3d%22font-family%3a+Verdana%3b+font-size%3a+12pt%22%3eClick+here+to+view+this+newsletter+on+the+web!%3c%2fspan%3e"><span style='font-family:"Verdana","sans-serif"'>Click here to view this newsletter on the web!</span></a><br> <br> </span><span style='font-family:"Verdana","sans-serif";color:black'>For more information about our services, <br> visit one of the links below.</span><span style='font-size:8.5pt; font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <p align=center style='text-align:center;line-height:13.5pt'><span style='font-size:8.5pt;font-family:"Georgia","serif";color:#555555'><a href="http://guest.cvent.com/events/mproc.aspx?m=779d4c63-f4f7-460a-8ab4-1b40798a5a69&amp;t=http%3a%2f%2fguest.cvent.com%2fevents%2fmproc.aspx%3fm%3d2d59a1a4-ee65-4825-84ab-3d45da4af8ff%26t%3dhttp%253a%252f%252fwww.privatedutytoday.com%26s%3d%253cspan%2bstyle%253d%2522font-size%253a%2b12pt%2522%253ePrivate%2bDuty%2bToday%2b%253c%252fspan%253e&amp;s=%3cspan+style%3d%22font-family%3a+Verdana%3b+font-size%3a+10pt%22%3ePrivate+Duty+Today+%3c%2fspan%3e"><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Private Duty Today </span></a></span><span style='font-size:10.0pt; 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