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font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} </style> <![endif]--> </head> <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <script language="JavaScript" src="http://www.leadinghomecare.com/includes/header3-news.js"></script> <div class=WordSection1> <p class=MsoNormal style='margin-left:120.0pt;text-indent:-120.0pt;tab-stops: 120.0pt;mso-layout-grid-align:none;text-autospace:none'>&nbsp;</p> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <table width=759 border=0 align="center" cellpadding=0 cellspacing=0 class=MsoNormalTable style='width:569.25pt;mso-cellspacing:0in;background:#FFFFEE;mso-yfti-tbllook: 1184;mso-padding-alt:7.5pt 0in 15.0pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:22.0in'> <td width=757 valign=top style='width:567.75pt;padding:7.5pt 0in 15.0pt 0in; height:22.0in'> <div align=center></div> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=590 style='width:442.5pt;background:#FFFFEE;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td width=590 style='width:442.5pt;padding:11.25pt 11.25pt 11.25pt 11.25pt; 1px: '> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:15.0pt'> <td width=587 style='width:440.25pt;padding:.75pt .75pt .75pt .75pt; height:15.0pt'> <h1 align=center style='margin:0in;margin-bottom:.0001pt;text-align:center; line-height:22.5pt'><span style='font-size:13.5pt;font-family:"Verdana","sans-serif"; color:#660066'><img border=0 id="_x0000_i1025" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/c7413f7cee6441abbf5c52097587dd60.jpg"><br> Entrepreneurial Leaders Succeed in Private Duty<o:p></o:p></span></h1> </td> </tr> </table> <p class=MsoNormal><span style='font-family:"Arial","sans-serif"; display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:24.75pt'> <td width=602 style='width:451.5pt;padding:.75pt .75pt .75pt .75pt; height:24.75pt'> <p align=center style='text-align:center;line-height:18.0pt'><b><span style='font-family:"Verdana","sans-serif";color:#006666'>#196,&nbsp;June 29, 2011<o:p></o:p></span></b></p> </td> </tr> </table> </td> </tr> </table> </div> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=590 style='width:442.5pt;background:#FFFFEE;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:11.25pt 11.25pt 11.25pt 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td valign=top style='border:solid #FFFFEE 1.0pt;border-top:none; mso-border-left-alt:solid #FFFFEE .75pt;mso-border-bottom-alt:solid #FFFFEE .75pt; mso-border-right-alt:solid #FFFFEE .75pt;padding:11.25pt 11.25pt 11.25pt 11.25pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600 style='width:6.25in;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 3.75pt 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:22.0in'> <td width=599 style='width:449.25pt;padding:3.75pt 0in 0in 0in; height:22.0in'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-bottom-alt: 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt 11.25pt .75pt'> <div> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><i><span style='font-family:"Verdana","sans-serif";color:black'>Welcome to <em><b><span style='font-family:"Verdana","sans-serif"'>Private Duty Today</span></b></em></span></i><i><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>,</span></i><i><span style='font-family:"Verdana","sans-serif";color:black'> the bi-weekly electronic newsletter for Private Duty Home Care Leaders from Leading Home Care... a Tweed Jeffries company.&nbsp; I'm Jason Tweed, Director of Business Development for Leading Home Care and Editor of <em><span style='font-family:"Verdana","sans-serif"'>Private Duty Today</span></em>. </span></i><i><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:black'><o:p></o:p></span></i></p> </div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><i><span style='font-family:"Verdana","sans-serif";color:black'><br> <em><span style='font-family:"Verdana","sans-serif"'>Private Duty Today</span></em></span></i><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'> </span><span style='font-family:"Verdana","sans-serif";color:black'>is published every other Wednesday, and currently goes to over 8000 subscribers.</span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><em><span style='font-family:"Verdana","sans-serif";color:black'>Private Duty Today</span></em><span style='font-family:"Verdana","sans-serif"; color:black'> is a permission-based newsletter.</span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> </div> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 11.25pt 0in 11.25pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:15.0pt'> <td width=126 style='width:94.5pt;padding:11.25pt 0in 11.25pt 0in; height:15.0pt'> <h3 style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt; margin-left:0in'><span style='font-size:12.0pt;font-family:"Verdana","sans-serif"; color:#006666'>In This Issue<o:p></o:p></span></h3> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l2 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Entrepreneurial Leaders Succeed in Private Duty Home Care</span><span style='font-size:8.5pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l2 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>The Power of Focus, Appointmate&nbsp;</span><span style='font-size:8.5pt;font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l2 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Upcoming Academies</span><span style='font-size:8.5pt; font-family:"Georgia","serif";color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l2 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Consulting Firm Helps Individuals Start Private Duty Home Care</span><span style='font-size:8.5pt;font-family:"Georgia","serif"; color:black'><o:p></o:p></span></p> <p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt: auto;margin-left:1.5pt;text-indent:-.25in;line-height:15.0pt; mso-list:l2 level1 lfo1;tab-stops:list .5in'><![if !supportLists]><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Symbol; mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><![endif]><span style='font-family:"Verdana","sans-serif"; color:black'>Policy &amp; Procedure Manual Helps Companies Meet Criteria&nbsp;</span><span style='font-size:8.5pt;font-family:"Georgia","serif"; color:black'> <o:p></o:p></span></p> </td> </tr> </table> <div class=MsoNormal align=center style='text-align:center'> <hr size=1 width="100%" noshade style='color:#BBBBBB' align=center> </div> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=592 style='width:444.0pt;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-alt:7.5pt 0in 7.5pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:7.5pt 0in 7.5pt 0in'></td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-bottom-alt: 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt 11.25pt .75pt'></td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 7.5pt 0in 7.5pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:7.5pt 0in 7.5pt 0in'> <div> <p class=MsoNormal style='line-height:15.0pt'><b><span style='font-size:13.5pt;font-family:"Arial","sans-serif";color:#088786'><img border=0 id="_x0000_i1027" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/bc739d46602a483cb2d705c26fa5dd41.jpg"><br> <br> <br> </span></b><b><span style='font-size:13.5pt;font-family:"Verdana","sans-serif"; color:purple'>Entrepreneurial Leaders Succeed in Private Duty Home Care<br> </span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif"; color:purple'>by Stephen Tweed</span></b><b><span style='font-size: 13.5pt;font-family:"Verdana","sans-serif";color:#088786'><o:p></o:p></span></b></p> </div> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=591 style='width:443.25pt;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-bottom-alt:11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:22.0in'> <td width=595 style='width:446.25pt;padding:.75pt .75pt 11.25pt .75pt; height:22.0in'> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>On Monday,&nbsp;I was in Orlando, Florida presenting a brand new workshop for the Home Care Association of Florida s annual conference.&nbsp;This new workshop, CEO <em><b><span style='font-family: "Verdana","sans-serif"'> The Magic is in the Mix:&nbsp;Best Practices in Private Duty Business Building </span></b></em> presents the results of our 2010 home care sales and marketing survey, and focused on the best practices in four specific areas;&nbsp;sales and networking, paid advertising, public relations, and web based marketing.<o:p></o:p></span></p> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>In our workshop session, we were talking with the participants about best practices for growing a private duty business, and we got to the <strong><span style='font-family:"Verdana","sans-serif"'> Four Big Barriers of Success .</span></strong>&nbsp;Number one on that list is <strong><span style='font-family:"Verdana","sans-serif"'> Lack of Entrepreneurial Leadership </span></strong>.&nbsp;Most frequently I find this barrier in Medicare certified home health agencies that are having trouble growing or being profitable in their private duty businesses.&nbsp;<o:p></o:p></span></p> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>In our conversation, I recognized that this issue of entrepreneurial leadership is a significant factor in the success of all private duty home care businesses.&nbsp;When the Owner, Administrator, or CEO is a true entrepreneurial leader, the business grows faster and is more profitable than when the leader does not demonstrate these characteristics. &nbsp;Even when the owner of an independent or franchise is an entrepreneurial leader, the business grows more quickly when the number two person also demonstrates these traits.&nbsp;<o:p></o:p></span></p> <p style='line-height:115%'><strong><span style='font-family:"Verdana","sans-serif"; color:black'>What are the traits of an entrepreneurial leader?</span></strong><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p> <div> <p class=MsoNormal style='line-height:115%'><span style='font-family: "Verdana","sans-serif";color:black'>Ian MacMillan, of the Wharton School at the University of Pennsylvania in his book,  The Entrepreneurial Mindset gives us some characteristics:<o:p></o:p></span></p> </div> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l3 level1 lfo2; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>continuous, careful, but rapid experimentation<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l3 level1 lfo2; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>first-mover advantage in new products<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l3 level1 lfo2; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>flexbile allocation of resources<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l3 level1 lfo2; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>continuous value creation<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l3 level1 lfo2; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>creating a fulfilling climate for employees&nbsp;<o:p></o:p></span></li> </ul> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>How would you evaluate yourself and key members of your home care team in these five areas?&nbsp;On a scale of 1 to 10 . . . <o:p></o:p></span></p> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l0 level1 lfo3; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>To what extent are you trying new things, particularly in business development, carefully but rapidly?&nbsp;<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l0 level1 lfo3; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>To what extent are you creating innovative new programs and services?&nbsp;<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l0 level1 lfo3; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>To what extent are you flexible in how you spend your money and allocate your time?&nbsp;<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l0 level1 lfo3; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>To what extent are you continuously looking at how you bring value to your clients and referral sources?&nbsp;<o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;line-height:115%;mso-list:l0 level1 lfo3; tab-stops:list .5in'><span style='font-family:"Verdana","sans-serif"'>To what extent do your office staff and caregivers feel like they are doing meaningful work that makes a difference?&nbsp;<o:p></o:p></span></li> </ul> <div> <p class=MsoNormal style='line-height:115%'><span style='font-family: "Verdana","sans-serif";color:black'>Your private duty business will be a reflection of the alignment between your vision,&nbsp;values,&nbsp;products, your people and&nbsp;your customers.&nbsp;Being an entrepreneurial leader is about applying innovation, creativity, and urgency to bring these elements into alignment.&nbsp;The result will be a rapidly growing, profitable,  beyond the median home care business. <o:p></o:p></span></p> <div> <p class=MsoNormal style='line-height:115%'><span style='font-family: "Verdana","sans-serif";color:black'>&nbsp;<o:p></o:p></span></p> </div> <p class=MsoNormal style='line-height:115%'><span style='font-family: "Verdana","sans-serif";color:black'>Let us know if we can help.<o:p></o:p></span></p> </div> <div> <div class=MsoNormal align=center style='text-align:center;line-height: 115%'><span style='font-family:"Verdana","sans-serif";color:black'> <hr size=1 width="100%" noshade style='color:#BBBBBB' align=center> </span></div> </div> <div> <p class=MsoNormal style='line-height:115%'><span style='font-family: "Verdana","sans-serif";color:black'>&nbsp;&nbsp;<br> <a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fguides%2fbusiness-services%2fappointmate.htm&amp;s=%3cimg+style%3d%22float%3a+right%22+border%3d%220%22+alt%3d%22%22+src%3d%22http%3a%2f%2fcustom.cvent.com%2f8AFBDDC3ED4540E199A5F71E49A815B4%2fpix%2f4c1172ed98e14e27ba84094d1211e3fb.jpg%22+%2f%3e"><span style='text-decoration:none;text-underline:none'><img border=0 id="_x0000_i1029" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/4c1172ed98e14e27ba84094d1211e3fb.jpg"></span></a><br> In 2009, Home Staff of Worcester, Massachusetts - with additional locations throughout the state - began looking for a software product that would meet the needs for their varied business mix of private duty, sub-contracting scheduling services with Medicare-certified agencies, and the state s ASAP (Aging Service Access Points) business. &nbsp;<o:p></o:p></span></p> </div> <div> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>After researching a lot of the top software products in the industry, they found&nbsp;<a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fguides%2fbusiness-services%2fappointmate.htm&amp;s=AppointMate%3csup%3e%c2%ae%3c%2fsup%3e+by+Delta+Health+Technologies%3csup%3e%c2%ae%3c%2fsup%3e">AppointMate<sup>®</sup> by Delta Health Technologies<sup>®</sup></a> was more intuitive and more specifically geared towards private duty than some of the other software they looked at.&nbsp;  AppointMate has been able to suit all of our business needs and has helped us to meet our goals, stated Angela Rocheleau, CEO of Home Staff.  During the search process, it became clear that my team felt very comfortable with the AppointMate staff.&nbsp; They understood our business and the specific challenges we faced with a software selection. They were available to assist us throughout our conversion process. <o:p></o:p></span></p> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>Because AppointMate seamlessly matches client requests with caregiver skills, Home Staff scheduling personnel now spend more time actually speaking with their clients and providing better customer service than searching blindly for caregivers to service the clients.&nbsp;  We use to have to scan the availability of every single employee we had, which is almost 200 at just one of our locations, says Ms. Rocheleau.&nbsp;  AppointMate will either provide you with the right caregiver or at least limit the number of caregivers to choose from. &nbsp; This automation also allows Home Staff to be more competitive. According to Ms. Rocheleau,  In this economy, families and referral sources are seeking the most efficient as well as most economical agency for their home care needs. Often, the first agency that can staff their request is going to get the case and AppointMate helps us to be the first. <o:p></o:p></span></p> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>AppointMate s integrated telephony validates the caregivers call from the clients home through caller ID.&nbsp;&nbsp; AppointMate will also automatically calculate the caregivers mileage using its mapping and telephony functionality.&nbsp;  The telephony and mileage tracking in AppointMate were two of the features that weighed heavily on our decision to choose AppointMate, states Ms. Rocheleau.&nbsp;  These features have helped Home Staff to identify some areas of concern and have assisted us to be more cost effective in our operations.&nbsp;&nbsp;In these economic times, what agency wouldn t want to tighten their belt through proper calculation of mileage and accurate payroll and billing? <o:p></o:p></span></p> <p style='line-height:115%'><span style='font-family:"Verdana","sans-serif"; color:black'>AppointMate is an affordable solution that s ideal for private duty home care. Affordable means accessible. That means organizations can provide more services to their clients. With flexibility like this, it s no surprise that Home Staff chose <a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fguides%2fbusiness-services%2fappointmate.htm&amp;s=AppointMate">AppointMate</a>.<o:p></o:p></span></p> </div> <p style='line-height:15.0pt'><span style='font-family:"Verdana","sans-serif"; color:black'><img border=0 id="_x0000_i1030" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/11f1901c11174e1ab45fd3c4187b3a52.jpg"></span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;</span><span style='font-family:"Tahoma","sans-serif";color:black'>If you would like to get the latest strategies, insights and benchmark data to grow your private duty business, join us at our next&nbsp;Academy:<br> &nbsp;<br> September 21, 2011&nbsp;- Hosted by the <a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.cvent.com%2fevents%2fmproc.aspx%3fm%3de15c30e1-9b7c-4a54-8572-a6b76fdd3c1d%26t%3dhttp%253a%252f%252fwww.cahsah.org%252feducational_events%252f11PDAcademy.asp%26s%3d%253cspan%2bstyle%253d%2522font-family%253a%2bTahoma%253b%2bfont-size%253a%2b12pt%2522%253eCalifornia%2bAssociation%2bfor%2bHealth%2bServices%2bat%2bHome%2b(CAHSAH).%25c2%25a0%25c2%25a0%253c%252fspan%253e&amp;s=%3cspan+style%3d%22font-family%3a+Tahoma%3b+font-size%3a+12pt%22%3eCalifornia+Association+for+Health+Services+at+Home+(CAHSAH).%c2%a0%c2%a0%3c%2fspan%3e">California Association for Health Services at Home (CAHSAH).&nbsp;&nbsp;</a>&nbsp;Please click on the link or&nbsp;call 916-641-5795 with questions or for registration&nbsp;information, as CAHSAH is handling all logistics for this event.<br> <br> We look forward to having you as part of our program!</span><span style='font-size:9.0pt;font-family:"Georgia","serif";color:#555555'><o:p></o:p></span></p> <p style='line-height:15.0pt'><span style='font-size:9.0pt;font-family: "Georgia","serif";color:#555555'><img border=0 id="_x0000_i1031" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/1d266cd421b9443fa2bda26049790110.jpg">&nbsp;&nbsp;<o:p></o:p></span></p> <div> <p class=MsoNormal style='line-height:15.0pt'><span style='font-size: 9.0pt;font-family:"Georgia","serif";color:#555555'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fguides%2fbusiness-services&amp;s=%3cimg+style%3d%22width%3a+217px%3b+float%3a+left%3b+height%3a+181px%22+border%3d%220%22+alt%3d%22%22+src%3d%22http%3a%2f%2fcustom.cvent.com%2f8AFBDDC3ED4540E199A5F71E49A815B4%2fpix%2f9521260d2d80406abdfe4bdbebc9b256.jpg%22+width%3d%22217%22+height%3d%22181%22+%2f%3e"><span style='text-decoration:none;text-underline:none'><img border=0 width=217 height=181 id="_x0000_i1032" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/9521260d2d80406abdfe4bdbebc9b256.jpg"></span></a>&nbsp;<o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='line-height:15.0pt'><span style='font-size: 9.0pt;font-family:"Georgia","serif";color:#555555'>&nbsp;</span><span style='font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p> </div> <div> <p class=MsoNormal style='line-height:15.0pt'><strong><span style='font-family:"Verdana","sans-serif";color:black'>Consulting Firm Helps Individuals Start Private Duty Home Care</span></strong><b><span style='font-family:"Verdana","sans-serif";color:black'><br> <br> </span></b><span style='font-family:"Verdana","sans-serif";color:black'>A number of years ago, we at Leading Home Care made a strategic decision that we do not work with individuals who want to start private duty home care businesses. We work extensively with established growing companies, and we work with certified home health agencies and existing health care related businesses who want to start or grow in private duty.<strong><span style='font-family:"Verdana","sans-serif"'>&nbsp;</span></strong><o:p></o:p></span></p> </div> <p style='line-height:15.0pt'><span style='font-family:"Verdana","sans-serif"; color:black'>Nevertheless, we still get ten calls a week from individual entrepreneurs who want to get into this business.&nbsp;Two years ago we developed a strategic alliance with Bob Roth and Scott Spangler at Cypress Home Care Solutions, a very successful private duty home care business in Pheonix, AZ. Bob and Scott have formed a new consulting company called <a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fguides%2fbusiness-services%2fone-on-one-home-care-solutions.htm&amp;s=One+on+One+Home+Care+Solutions">One on One Home Care Solutions</a>.&nbsp;One on one is focused on helping individuals who want to start in private duty home care.&nbsp;We re delighted to have them as a sponsor of our Academy for Private Duty Home Care.&nbsp;<o:p></o:p></span></p> <p style='line-height:15.0pt'><span style='font-family:"Verdana","sans-serif"; color:black'>Their process is to bring the new company owner to Phoenix to spend four or five days in their operation, getting into all the details of running a successful business.&nbsp;They shadow the intake staff, the scheduling coordinators, and the owners.&nbsp;Then they go out on sales calls and make home visits with caregivers.&nbsp;<o:p></o:p></span></p> <p style='line-height:15.0pt'><span style='font-family:"Verdana","sans-serif"; color:black'>After that in-depth hands-on learning experience, the new business owners go back home to begin setting of their office.&nbsp;Then Bob or Scott go out to their location to help them get the business off the ground, make some initial sales calls, and provide some moral support for those first few critical weeks. Then they provide ongoing coaching as needed to help the new entrepreneur with a successful business launch.<o:p></o:p></span></p> <p style='line-height:15.0pt'><span style='font-family:"Verdana","sans-serif"; color:black'>If you are an individual who wants to&nbsp;start your own private duty business, and you ve made the decision to do it on your own rather than buying a franchise or joining a membership network, then you ll want to explore the potential of working with One on One Home Care Solutions.&nbsp;Check out their <u><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fguides%2fbusiness-services%2fone-on-one-home-care-solutions.htm&amp;s=%3cu%3elanding+page%3c%2fu%3e+">landing page </a></u>on our web site, and then talk with Bob and Scott.<o:p></o:p></span></p> <div> <p class=MsoNormal style='line-height:15.0pt'><span style='font-size: 9.0pt;font-family:"Georgia","serif";color:#555555'><img border=0 id="_x0000_i1033" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/cdcfc65421a14b70a8f269696d8d2b08.jpg"><o:p></o:p></span></p> </div> <div style='margin-bottom:5.15pt'> <p class=MsoNormal style='text-align:justify'><span style='font-family: "Verdana","sans-serif";color:black'><o:p>&nbsp;</o:p></span></p> <p style='text-align:justify'><strong><span style='font-family:"Verdana","sans-serif"; color:black'>Policy and Procedure Manual Helps Companies Meet Criteria For<a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fbookstore%2fbooks%2fpolicies-and-procedures.htm&amp;s=%3cimg+style%3d%22width%3a+182px%3b+float%3a+right%3b+height%3a+148px%22+border%3d%220%22+alt%3d%22%22+src%3d%22http%3a%2f%2fcustom.cvent.com%2f8AFBDDC3ED4540E199A5F71E49A815B4%2fpix%2f097e034f68f24ae78af2f46d75916910.jpg%22+width%3d%22182%22+height%3d%22148%22+%2f%3e"><span style='text-decoration:none;text-underline:none'><img border=0 width=182 height=148 id="_x0000_i1034" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/097e034f68f24ae78af2f46d75916910.jpg"></span></a> Licensure</span></strong><span style='font-family:"Verdana","sans-serif"; color:black'><o:p></o:p></span></p> <p style='text-align:justify'><span style='font-family:"Verdana","sans-serif"; color:black'>As more and more states adopt new laws for licensing private duty home care,&nbsp;many are requiring that new home care companies have a fully developed and implemented policy and procedure manual.&nbsp;<o:p></o:p></span></p> <p style='text-align:justify'><span style='font-family:"Verdana","sans-serif"; color:black'>Developing your own policies and procedures can be time consuming and expensive.&nbsp;You can outsource this job to a consultant or attorney who will charge you thousands of dollars.&nbsp;Or, you can purchase a manual template with all of the forms and policies on a CD-ROM, and then adopt these basic policies to your company and your state s licensing requirements.&nbsp;<o:p></o:p></span></p> <p style='text-align:justify'><span style='font-family:"Verdana","sans-serif"; color:black'>For more details about the <strong><u><span style='font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fwww.privatedutytoday.com%2fbookstore%2fbooks%2fpolicies-and-procedures.htm&amp;s=%3cstrong%3e%3cu%3eNew+Directions+Policy+and+Procedure%3c%2fu%3e%3c%2fstrong%3e+">New Directions Policy and Procedure </a></span></u></strong>manual,&nbsp;check out this landing page on our web site.&nbsp;It will save you time, money, and lost sleep.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p></o:p></span></p> <p style='text-align:justify'><span style='font-family:"Verdana","sans-serif"; color:black'>If you'd like to order any of our other&nbsp;outstanding products or learn more about it, just click on the title.<o:p></o:p></span></p> </div> <p style='margin-bottom:5.15pt'><span style='font-family:"Verdana","sans-serif"; color:black'>Our most popular e-Books:<o:p></o:p></span></p> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_VPtBjCaDvwBjuFR_pN0dmYjNhSIcmiqC7ogtwvivhhV-iB_UD1BvE8-Gpcl3-fdVd6mdLe-zo0tUubtme93b-yR068yCo8x-fljTC8TJJr9o0WW45_N5nm9bEGsKZMqkvJs7X_YRD0CfuvWTaShs7ZOLPp-ry6tnwIDeKe-xtIkw%3d%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eCapture+the+Caller%3a+Turning+Inquiries+into+Admission+in+Private+Duty+Home+Care%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Capture the Caller: Turning Inquiries into Admission in Private Duty Home Care</span></a></span><strong><span style='font-family:"Verdana","sans-serif"'>&nbsp;</span></strong><span style='font-family:"Verdana","sans-serif"'> - by Barbara Akst and Stephen Tweed <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_XoQKomCM2r8qBHFMwQIyN5HbjPR-_SQ1ubxdY8arIe00XEeN4_tImjmxwotjeene1Ifyt8Ykyct3xos_6saAeJeKqWRoi-dv2RnfEf5ytsPuNIWo-HgseKET2VwH51qbyvo8pp2Ruhos72KKUdIyCDK2bUhbTZfeQdcwBhxbnQ6wAV_YZCTKGi&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eMarketing+to+Die+For+...+Without+Killing+your+Budget%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Marketing to Die For ... Without Killing your Budget</span></a></span><span style='font-family:"Verdana","sans-serif"'> - by Patricia Mennoni and Angela Landmesser <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_UT-KB_VLEPtWIBmE-BUNZj7tIXVWQ5doYAy-BoK5mXzwhO_oUMuTNipZaMdwCVab6rltaDplQ08el8PSsBjzwu3INSigRPnSR2ZuYm28V5spOslBTft5wP_9Qo3hgpoQQmXsGTLWwTdh7xL3WyUj1uAYfqU55aQXdSYaWAq5C0FB0eLoH1W46n&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eIncrease+Your+Income+Selling+to+Bank+Trust+Officers+and+Other+Trusted+Advisors+-%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Increase Your Income Selling to Bank Trust Officers and Other Trusted Advisors -</span></a></span><span style='font-family:"Verdana","sans-serif"'> by Michael Sullivan and Stephen Tweed <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo4;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_UewBozj-NmyNt6T6THYxB3GAU-7fZO5PBUBRLkfaVY_dsOUndbe5WMxeQd04Y1wOoUfM8Vit2NofXV43Avpt4bb1n-jYN6oe1V18wNLjr160YGmYwe56fXDhcIaLCN0tvPkNh9R8MAn0LYgUDUNGmQNtlnucE91TxZWYT6sj5SXOxtINm7u3C2&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eGet+the+Best%3a+Nine+Steps+to+Hiring+Quality+Caregivers+and+Improving+your+Bottom+Line+in+Private+Duty+Home+Care+%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Get the Best: Nine Steps to Hiring Quality Caregivers and Improving your Bottom Line in Private Duty Home Care </span></a></span><span style='font-family:"Verdana","sans-serif"'>- by Leigh Davis and Stephen Tweed <o:p></o:p></span></li> </ul> <p style='margin-bottom:0in;margin-bottom:.0001pt'><span style='font-family:"Verdana","sans-serif";color:black'>Our most popular e-Tools<o:p></o:p></span></p> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_Ux-OD5z9FM8G67RhRdVrN_vaXsfWe3d7oDUKsXNRw2B3wvmwItyPjPWyC6ZRsuKnfO6lamgtcinM8TBviMZ4nyPxK1Uir-IafkEUJSF3INTlB50zvWyD85y43KW7cRjTcXOIX7lc3k53hwsD3zjpuBMSE2ZkO0XTLZmSUygCB57A%3d%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3ePrivate+Duty+Strategic+Scorecard%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Private Duty Strategic Scorecard</span></a></span><span style='font-family: "Verdana","sans-serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_VlWYfhf-csrJHPseaYps3f9qKyKS75ZGiQ3_2PbjvPiSkwqvwM4YKCrG9Cnv9_y9RYegPjzhbNs_uBiatQf9JSvybXo1zMVgn900LwuzpvcmtC8ng-wCDKXZMSr7tfGj6J_yQeNo2Z30dCqBAXAMr7Abk1ALs4vhB0BiLJu3oqsXncG3GM0XHBDVfJgeq4crc%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eCaregiver+Recruiting+%26+Retention+Scorecard%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Caregiver Recruiting &amp; Retention Scorecard</span></a></span><span style='font-family:"Verdana","sans-serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_XRVfE-FUiyoggslgymKEZ32JBIgaNJA38BnOD7yvaZcG0Mr0syRRwKVL-4A6W5ZdTsgpT-kwdu8MhDt2YvzrVjTIegalUg1aknenof8tKBmP1hxp7HfEH7IgviRZR48F515u1OAqngRTJ5trDY5yDS6SyPYCara6ftHexE30wVmQr0EFazG-6d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eHome+Care+Billing+Rate+Calculator%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Home Care Billing Rate Calculator</span></a></span><span style='font-family:"Verdana","sans-serif"'><o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fr20.rs6.net%2ftn.jsp%3fllr%3dhz9taun6%26et%3d1103899670223%26s%3d17772%26e%3d001SCymiYQQj_Uim7lp5vW8aZDz2Ies7XdlTQO4saOL7QSVGwGuRbRIGKgYOFE6Vep-XD6coXKBkU9bLEKD5dUXMJEnqYj2EetKTZD1q2aOeH9iDTfoDsiPhcCONsuQRfAfHQdO9FES5hNdSNafIsRyOtI9nmLsHrSH84ycpFjCgz8a_l6u68JaLKlwUtMLtgl-29V7kj3LpG0%3d&amp;s=%3cspan+style%3d%22color%3a+blue%3b+font-size%3a+12pt%22%3eLost+Opportunity+Cost+Calculator%3c%2fspan%3e" target="_blank"><span style='font-size:12.0pt'>Lost Opportunity Cost Calculator</span></a></span><span style='font-size:9.0pt; font-family:"Georgia","serif"'>&nbsp; <o:p></o:p></span></li> </ul> </td> </tr> </table> <div class=MsoNormal align=center style='text-align:center'> <hr size=1 width="100%" noshade style='color:#BBBBBB' align=center> </div> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-alt: 7.5pt 0in 7.5pt 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:7.5pt 0in 7.5pt 0in'> <p style='line-height:15.0pt'><b><span style='font-size:13.5pt; font-family:"Arial","sans-serif";color:purple'><img border=0 id="_x0000_i1036" src="http://custom.cvent.com/8AFBDDC3ED4540E199A5F71E49A815B4/pix/47cf150014ad46b7a23df23b371b1ea5.jpg"></span></b><b><span style='font-size:13.5pt;font-family:"Verdana","sans-serif";color:#088786'><o:p></o:p></span></b></p> </td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;mso-yfti-tbllook:1184;mso-padding-bottom-alt: 11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes; height:193.5pt'> <td width=623 style='width:467.25pt;padding:.75pt .75pt 11.25pt .75pt; height:193.5pt'> <div> <p class=MsoNormal style='margin-bottom:11.25pt;line-height:15.0pt'><span style='font-family:"Georgia","serif";color:#555555'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=494 style='width:370.5pt;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-bottom-alt:11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow: yes;height:66.75pt'> <td width=507 style='width:380.25pt;padding:.75pt .75pt 11.25pt .75pt; 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font-family:"Verdana","sans-serif";color:#555555'>| </span><span style='font-size:8.5pt;font-family:"Georgia","serif";color:#555555'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fguest.cvent.com%2fevents%2fmproc.aspx%3fm%3d2d59a1a4-ee65-4825-84ab-3d45da4af8ff%26t%3dhttp%253a%252f%252fwww.leadinghomecare.com%26s%3d%253cspan%2bstyle%253d%2522font-size%253a%2b12pt%2522%253eLeading%2bHome%2bCare%2b%253c%252fspan%253e&amp;s=%3cspan+style%3d%22font-family%3a+Verdana%3b+font-size%3a+10pt%22%3eLeading+Home+Care+%3c%2fspan%3e"><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Leading Home Care </span></a></span><span style='font-size:10.0pt;font-family: "Verdana","sans-serif";color:#555555'>|</span><span style='font-size: 8.5pt;font-family:"Georgia","serif";color:#555555'><a href="http://www.cvent.com/events/mproc.aspx?m=f18bec6e-4316-49d1-a1dd-20bebf1144b9&amp;t=http%3a%2f%2fguest.cvent.com%2fevents%2fmproc.aspx%3fm%3d2d59a1a4-ee65-4825-84ab-3d45da4af8ff%26t%3dhttp%253a%252f%252fwww.caregiverquality.com%26s%3d%253cspan%2bstyle%253d%2522font-size%253a%2b12pt%2522%253eCaregiver%2bQuality%2bAssurance%253c%252fspan%253e&amp;s=%3cspan+style%3d%22font-family%3a+Verdana%3b+font-size%3a+10pt%22%3eCaregiver+Quality+%c2%a0Assurance%3c%2fspan%3e"><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Caregiver Quality &nbsp;Assurance</span></a><o:p></o:p></span></p> </td> </tr> </table> </div> <p style='line-height:15.0pt'><strong><span style='font-family:"Verdana","sans-serif"; 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To request permission, please&nbsp;email <a href="mailto:stephen@leadinghomecare.com">stephen@leadinghomecare.com</a> </span><span style='font-size:9.0pt;font-family:"Georgia","serif"; color:black'><o:p></o:p></span></p> </div> </td> </tr> </table> <div class=MsoNormal align=center style='text-align:center'> <hr size=1 width="100%" noshade style='color:#BBBBBB' align=center> </div> <table class=MsoNormalTable border=0 cellpadding=0 style='mso-cellspacing: 1.5pt;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'></td> </tr> </table> <p class=MsoNormal><span style='display:none;mso-hide:all'><o:p>&nbsp;</o:p></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;mso-yfti-tbllook: 1184;mso-padding-bottom-alt:11.25pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt 11.25pt .75pt'></td> </tr> </table> </div> </td> </tr> </table> </td> </tr> </table> </div> </td> </tr> </table> <p class=MsoNormal><span style='font-size:10.0pt; font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-hansi-theme-font: minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi'> <o:p>&nbsp;</o:p></span></p> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:.75pt .75pt .75pt .75pt'> <div class=MsoNormal align=center style='text-align:center'> <hr size=1 width="100%" noshade style='color:#A0A0A0' align=center> </div> <p class=MsoNormal>&nbsp;</p> </td> </tr> </table> <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"; mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: "Times New Roman";mso-bidi-theme-font:minor-bidi'><img border=0 height=1 id="_x0000_i1040" src="http://www.cvent.com/pub/eMarketing/images/wj3y/f18bec6e-4316-49d1-a1dd-20bebf1144b9.gifx"><o:p></o:p></span></p> </div> </body> </html>