Devoted to Caring™:
Creating Exceptional Customer Experiences in Home Health Care

By Stephen C. Tweed

If we are to continue to be successful in home care, we must work to constantly improve the way we serve those who come to us for assistance. To do that, we have created the Devoted to Caring™ philosophy. To help you understand this philosophy, we have developed the Devoted to Caring Seminar™ and the Devoted to Caring™ Workbook.

This workbook walks you step by step, with clear descriptions of the various aspects of creating exceptional customer experiences, with brief exercises to cement learning.

You and your staff will:

• Learn the four types of home care customers
• Ask yourselves what your customers expect
• Learn how to exceed your customers' expectations
• Analyze your Devoted to Caring™ Quotient
• Understand the Devoted to Caring™ Philosophy
• Take pride in your work more than ever before
• Put your new education into Action

We distribute this workbook to every participant in our Devoted to Caring™ seminars. Our seminar attendees have found it so useful and valuable that they always request additional copies.

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