The Heart of Leadership: Influencing by Design

By Elizabeth Jeffries, CSP, CPAE

In today's competitive marketplace, managing isn't enough! The challenges facing organizations now require leadership to survive, grow and prosper. The Heart of Leadership: Influencing by Design is a book about leading on purpose, not by accident. It is loaded with ideas and inspiration, including:

• Insight and guidance for establishing a vision and a mission statement.
• Methods for reducing turnover, developing a loyal staff, and finding winners to work on your team.
• A hands-on approach to reducing resistance to change.
• A formula for develoing self-directed workers.
• Secrets to increasing the level of trust in your organization.
• Tips on working more effectively with sales, professional and administrative staff.

The Heart of Leadership: Influencing by Design empowers readers and teaches them how to create an environment that increases productivity and profitability in the organization, more effectively serve their customers and gain a deeper sense of personal fulfillment from their work.

About the author:

Elizabeth Jeffries is an executive coach, professional speaker, and author who specializes in leadership and change strategies for the 21st century. She is known for her innovative work with leaders, inspiring, encouraging and challenging them to "live and lead from the inside out".

In starting her speaking and consulting career, Jeffries set out to help solve people problems in organizations across America. Originally educated in the health care field, she combined her strong orientation to service, her years of experience in leadership and management and her passion for people. Today, Jeffries has addressed over one million people in more than 3000 presentations. Her clients are hospitals, health systems, professional associations and businesses internationally.

An active member of the National Speakers Association, she has served on its Board of Dirctors and is one of a select group of less than 10% of its membership who has earned the prestigious designation of CSP - Certified Speaking Professional. Additionally, Jeffries has been inducted into the elite CPAE Speaker Hall of Fame.

The Heart of Leadership is Jeffries' second book. Her first, Person to Person, Making Connections with Others and Yourself (also available through www.leadinghomecare.com) is a personal leadership handbook. Jeffries lives in Louisville, Kentucky.