Books, Manuals, e-Books, e-Manuals and e-Reports

"Leaders are Readers."
Elizabeth Jeffries, RN, CSP, CPAE

To grow your business and multiply your performance, grow your knowledge. The more you know, the more you can do.

Here are our favorite books and manuals to help you grow your home care business. Most have been written by members of the Leading Home Care Team. Others have been written by members of our Panel of Experts. A few are favorite books written by our friends and colleagues around the country.

Home Care Business Growth Titles (Includes Sales, Marketing, & Customer Service)

• Devoted to Caring™: Creating Exceptional Customer Experiences in Home Health Care -By Stephen C. Tweed (workbook)

• Devoted to Caring™: Creating Exceptional Customer Experiences in Home Health Care -By Stephen C. Tweed (e-book)

• The Fred Factor - By Mark Sanborn, CSP, CPAE

• Get Ready - Get Set - Go - Go - Go! A Marketing Primer for Home Health Care Professionals - This item is SOLD OUT!

• The Customer Service Companion: The Essential Handbook for Those Who Serve Others - By C. Leslie Charles, CSP

• The Customer Service Companion Study Guide: A Self-Directed Seminar - By C. Leslie Charles, CSP

• Techniques for Communicating with the UPSET PUBLIC - By Stephen Tweed and Jason Tweed (workbook)

• The Top 10 Techniques of Highly Effective Home Care Marketers - By Stephen Tweed and Jason Tweed (e-Manual)

•  NEW  Making the Approach: Advanced Sales Training for Home Health Care Professionals - By Michael Giudicissi (e-Manual)

•  NEW  The Joy of Selling - By Steve Chandler

Leadership Development Titles

• The Heart of Leadership: Influencing by Design - By Elizabeth Jeffries

• Person to Person: Making Connections With Others and Yourself - By Elizabeth Jeffries

• The Leadership Academy Learning Guide - By Stephen C. Tweed (workbook)

• Strategic Focus: A Gameplan for Developing Competitive Advantage - By Stephen Tweed

•  NEW  Changing Lives: Achieving your Untapped Potential - By Michael Giudicissi

Staff Development Titles late

• Strategic Staffing: Finding and Keeping the Employees You Need in Home Care - By Stephen C. Tweed, CSP and Catherine Fyock, CSP (e-Manual)

• The Fun Factor: Unleashing the Power of Humor at Home and on the Job - By Clifford Kuhn, MD

Private Duty Home Care Titles

•  NEW  The Private Duty Caregiver Selection System - Non-Medical Caregiver Pre-Employment Assessments - By Katherine M. Clater and Stephen C. Tweed, CSP (e-Manual)

•  NEW  Marketing To Die For without Killing Your Budget - By Angela Landmesser and Patricia A. Menoni (e-Book)

• New Directions™ Policies and Procedures Manual for Private Duty Non-Medical Home Care Companies by Kathleen Bailey

• Increase Your Income selling to Bank Trust Officers and Other Trusted Advisors -  By Michael P. Sullivan and Stephen C. Tweed (e-Manual)