Books, Manuals, e-Books, e-Manuals and e-Reports

"Leaders are Readers."
Elizabeth Jeffries, RN, CSP, CPAE

To grow your business and multiply your performance, grow your knowledge. The more you know, the more you can do.

Here are our favorite books and manuals to help you grow your home care business. Most have been written by members of the Leading Home Care Team. Others have been written by members of our Panel of Experts. A few are favorite books written by our friends and colleagues around the country.

Home Care Business Growth Titles (Includes Sales, Marketing, & Customer Service)

• Devoted to Caring™: Creating Exceptional Customer Experiences in Home Health Care -By Stephen C. Tweed (e-book)

• The Customer Service Companion: The Essential Handbook for Those Who Serve Others - By C. Leslie Charles, CSP

• The Customer Service Companion Study Guide: A Self-Directed Seminar - By C. Leslie Charles, CSP

• Techniques for Communicating with the UPSET PUBLIC - By Stephen Tweed and Jason Tweed (workbook)

• The Top 10 Techniques of Highly Effective Home Care Marketers - By Stephen Tweed and Jason Tweed (e-Manual)

Leadership Development Titles

• The Leadership Academy Learning Guide - By Stephen C. Tweed (workbook)

Private Duty Home Care Titles

• NEW  Capture the Caller - By Barbara B. Akst and Stephen C. Tweed

•  NEW  Get the Best - Leigh Davis and Stephen C. Tweed

•  NEW  Marketing To Die For without Killing Your Budget - By Angela Landmesser and Patricia A. Menoni (e-Book or print)

• New Directions™ Policies and Procedures Manual for Private Duty Non-Medical Home Care Companies by Kathleen Bailey

• Increase Your Income selling to Bank Trust Officers and Other Trusted Advisors -  By Michael P. Sullivan and Stephen C. Tweed (e-Manual or print)