Communicating Expectations and Directions

Thursday, November 18, 2004... 1:00 p.m. Eastern Time

Featuring Stephen Tweed and Jason Tweed

Session I of the Winter 2004-2005 Leadership Series -- Communication and Team Building for Performance Excellence

The second most important characteristic of highly effective home care leaders (right after "Seeing the Bigger Picture") is effectively communicating expectations and directions. A manager's ability to communication effectively with the home care team sets the stage for leadership.

In this opening session of the four-part series, we will discuss …

• The three reasons why managers don't communicate effectively
• The three types of information that managers could and should communicate
• The six levels of interpersonal communication
• The seven step information sharing process
• The five levels of persuasive communication

At the close of this session, participants will be able to ask follow-up questions to our program leaders. Then, using your facilitator's guide provided with the program, you'll be able to have an in-depth discussion about how you can apply these ideas to multiply the performance of your home care team.