Coaching and Counseling Problem Performers

Thursday, December 16, 2004... 1:00 p.m. Eastern Time

Featuring Stephen Tweed and Jason Tweed

Session II of the Winter 2004-2005 Leadership Series -- Communication and Team Building for Performance Excellence

As we talk with home care executives all across the country, we find that a huge portion a manager's time is spent dealing with difficult people problems. When managers have the skills to deal with these problems, they save time, solve problems more quickly, reduce stress, and multiply team performance.

In this second session of the four-part series, we will discuss …

• Seven skills for coaching a winning team
• The difference between problem performance and behavior problems
• The six-step care-frontation script
• Applying coaching and care-frontation to multiply team performance

In the discussion guide for this session, we'll give you some sample performance problems and behavior problems so that your managers and supervisors can practice their skills through role playing and small group interaction