This year, 617 home care companies completed the annual benchmarking survey, and 22% said they use an online pre-employment assessment tool to help in their selection.  CQA leads the market by a significant margin.

Here is a list of the top providers of online assessments and the percentage of survey respondents who use them:

1. Caregiver Quality Assurance – 32.1%
2. Care Profiler – 11.5%
3. People Clues – 5.1%
4. DISC from Inscape Publishing – 3.8%
5. Profiles International – 2.6%
6. Kolbe Index – 1.3%

What sets the CQA assessment apart from the others listed is the four dimensions of assessment – attitudes, behavior, cognitive ability, and engagement.  Most of the others only measure behavior.

Sources of Competitive Advantage

The 2013 Private Duty Benchmarking Study also shows the top 5 things that set a home care agency apart from their competitors:

1.  Caregiver Quality – 39.3%
2.  24/7 Availability – 36.1%
3.  Client Satisfaction – 27.3%
4.  Exceptional Customer Service – 24.6%
5.  Professionalism of the Agency – 15.7%

If you want to gain competitive advantage in your local marketplace, begin by using the best-selling pre-employment screening tool to assure caregiver quality.  Become a member of Caregiver Quality Assurance®. 

Get Your Copy of the Private Duty Benchmark Report

To learn more about the results of this industry leading report, order your copy of the 2013 Private Duty  Benchmarking Report.