An Interview with Matt Glunt, Sales and Marketing Director of HomeTrak

As I mentioned last week, at Leading Home Care we are often asked for software recommendations for home care companies.  We have three Resource Partners that offer software for Private Duty home care companies.  While we know there are many other software companies out there, the three we have partnered with are not only software programs that we trust to do what they promise to do, but we know the people well and trust that they will do what they promise to do.

We recommend that you talk to each company and demo each product to make sure it offers what you need.  Each company has different needs, so testing it out and making an educated decision based on your experience is the best way to make the software decision for your company.  Over the next month or so, we will be featuring interviews with different Resource Partners to give you an in-depth preview of what they have to offer.

This week’s featured Resource Partner is HomeTrak.  Matt Glunt is the Sales and Marketing Director and was kind enough to take time out of his schedule for me to ask him some questions about HomeTrak’s features and capabilities.

How long have you been in business?
HomeTrak is owned and operated by a team with well over 25 years of experience in the private duty homecare industry. We pioneered the home care software industry in the United States and Canada. In 2001, the owners – Rick Morey, Alex Kapteyn and Ray Kapteyn – started marketing HomeTrak and we now have over 1,200 customers in the US and Europe.

Can you give us a summary of the functions of HomeTrak?
HomeTrak is designed to meet all of the software needs of a home care business. HomeTrak handles referral management, clients, caregivers and employees, scheduling, payroll, billing, reporting and telephony. Our software is visually friendly and very intuitive. Not only can you manage client’s care plans, but you can manage caregivers and all of their hiring and licensing information, employee documents, and any events that need to be documented in the caregiver and/or client’s record. We also have a caregiver suggestion match feature that is really helpful when scheduling regular shifts or filling available shifts.

What feature of HomeTrak differentiates you from other home health/private duty software?
There are three primary features that differentiate us from other software. First is that we provide live customer support, so you’re not sitting in a chat room trying to get help. We also provide personal online training which is scheduled for you with an online personal trainer. Also, our software provides a flexible customized experience, whether our customers customize the modules to fit the information they want to track or if they have unique scheduling situations.

Also, we now have Android and Apple mobile apps, so as long as a caregiver or care manager can get reception, they can use the software while in the field rather than waiting to get back to the office to add the information. HomeTrak is a real-time database, so information is updated every millisecond, and our database server has never gone down.

Can you tell us about the security of client and caregiver information that is entered into the software?
HomeTrak maintains the highest level of security standards and any documents transmitted throughout the system are encoded for security. We take patient privacy very seriously and utilize the highest level of security to protect client/patient data.

What determines the software price?
At HomeTrak our pricing is a tier structure based on number of active clients the customer is servicing. You can learn more here.

Is the software scalable to different company sizes and also for growth?
Yes. HomeTrak is scalable and customizable for start-ups all the way to large companies. We have one customer that has 11 offices and over 100 users.

Is the software customizable to the features owners want to use?
Yes. The modules come with the standard settings, but they are all customizable by the company, whether it’s the client module, caregiver module or the scheduling module. Some of the user-defined information areas include the ability to enter caregiver licenses and set alarms for expirations, tracking referrals that come in to the office, and entering documented events for caregiver or clients that are time-stamped.

Can a customer build their own reports with the software?
Definitely. HomeTrak does come with a standard set of reports. However, as with the other components of HomeTrak, the reports can be easily customized to what the user wants.

Does the software integrate with softwares that handle other aspects of a private duty or home health company?
Yes, HomeTrak integrates with a number of additional software applications that help your office run more efficiently. There is a Quickbooks plug-in, as well as a payroll interface with ADP that handles timecard and payroll processing. You can also import contacts from ACT! and Microsoft Outlook. Medical billing interfaces with Ezclaim to make billing efficient. Lastly, HomeTrak also interacts with Google Maps so that caregivers can receive directions through the app while they’re in the field or directions can be printed out before they leave home or the office.

How does the training process work?
Initial training involved assigning a professional trainer to help everyone in your office to learn the software. There are also interactive tutorial videos on our website that can guide you through the entire implementation process.

How often is the software updated?
We are constantly upgrading and developing the software; however, we don’t release updates to customers until the upgrades have been tested 100% without error.

We really encourage everyone to learn as much as they can and take a demo of the available softwares in order to make an informed decision.  If you’d like to request a demo and more information, click here and fill out the short form.