Targeting the Baby Boomers: Innovative Ways to Reach Tomorrow’s Private Duty Decision Makers

Stephen Tweed | October 15, 2006 | Newsroom
My NAHC experience kicked off on Sunday afternoon by moderating a panel presentation on how to communicate with Baby Boomers about Private Pay Home Care. The Panel consisted of:Mike Ferris, CEO of Home Care Marketing Solutions, Chapel Hill, NCBob Roth, Managing Partner of Cypres Home Care Solutions, Phoenix, AZPat Drea, Vice President for Operations, Visiting…

My NAHC experience kicked off on Sunday afternoon by moderating a panel presentation on how to communicate with Baby Boomers about Private Pay Home Care. The Panel consisted of:

  • Mike Ferris, CEO of Home Care Marketing Solutions, Chapel Hill, NC
  • Bob Roth, Managing Partner of Cypres Home Care Solutions, Phoenix, AZ
  • Pat Drea, Vice President for Operations, Visiting Angels, Haverford, PA
  • Dennis Stack, Founder of America’s Life Stories, Phoenix, AZ

I began the program by giving a little background on the Baby Boomers.

Who are Baby Boomers?

  • Born between 1946 and 1964
  • 78.2 million individuals
  • 7918 will turn age 60 each day during 2006
  • They are the children of the fastest growing demographic – the over 85 group
  • They are positioned to inherit trillions of dollars over the next 10 years
  • They are the major influencers for buying Private Duty Home Care

Baby Boomers were influenced by:

  • The Viet Nam War
  • War protests
  • the Beatles
  • Motown
  • Hippies

How to reach Boomers?

1. Create innovative communication and marketing techniques

  • Radio
  • TV
  • Web Site
  • Email
  • Print media
  • Personal Notes

The key is not the techniques … it’s the implementation where innovation is key.

2. Create exceptional customer experiences.

According to Pat Drea, we need to move private duty from being a commodity to being a provider of exceptional experiences for our clients and their children.

Boomers want:

  • Quality of Life for their parent and themselves
  • Not just service, but a solution for their parent
  • Peace of Mind
  • Customized services to meet individualized needs
  • To shift from our product from a service to creating an experience

As an example of how Private Duty companies can help create experiences, Pat introduced two products to create lasting memories for clients and their families:

  • iMemories used DVD video to capture old home movie film, slides, photos, and video in a customized creative memory
  • America’s Life Stories is a product that uses audio casettes and an interviewer to create an audio biography of the client for their family.

Dennis Stack presented an emotional story of his own personal experience and how he created this comapny to help Boomers capture the life story of their loved ones.

What are your thoughts about communicating with Boomers? Add your comments by clicking on the comments button below.

Stephen Tweed
Stephen Tweed, CSP, began his journey as a business strategist in home health care in 1982. Today, Stephen is among the top thought leaders in Home Care strategy and management. He has worked with top 5% companies from across the US. He is a sought after speaker at from national and state association events.

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